How can we help you?

After your order is confirmed, a confirmation email is sent to the address provided during your purchase.

If you cannot find it in your inbox, check your spam folder and ensure the email address used does not contain any errors.

Contact us as soon as possible at contact@shinyball.shop with your order number and the correct address.

Once an order has already been processed or handed over to the carrier, we cannot guarantee any changes.

For any cancellation requests, contact our customer service as soon as possible with your order number.

Our team will check the order processing status and inform you of the available options. A cancellation cannot be guaranteed once preparation or shipping has already started.

Before adding a product to your cart, verify the selected model, Pokémon, and set directly on the product page.

The details of your selection are also indicated in your cart and in the order confirmation email.

The typical delivery time is 7 to 20 business days, depending on your location and shipping conditions.

During periods of high demand or promotions, preparation and delivery may exceptionally take a little longer.

For any order under €30, shipping costs are €4.90.

On orders over €30, standard delivery is free.

When your order is shipped, the available tracking information will be sent to you by email.

Don't forget to check your spam folder if you can't find the message in your inbox.

After shipping, there may be a delay before the first information appears on the carrier's tracking page.

Updates may also be spaced out between two logistics steps, even if the parcel is proceeding normally.

When an order contains multiple products, some items may be shipped separately.

You may therefore receive multiple parcels at different dates and have multiple tracking numbers. Receiving one parcel does not mean the other items have been forgotten.

First, check the tracking information received by email.

If your parcel is no longer showing progress or if you need assistance, contact us at contact@shinyball.shop with your order number.

The content depends on the product, model, and set selected.

The included items are indicated in the description, visuals, and options provided on each product page. Check your selection before confirming your cart.

Slight differences in shade, reflection, or brightness may appear depending on the room lighting, viewing angle, and your screen settings.

When videos are available on the product page, they help to see more precisely what the product looks like in a real setting.

Videos complement the photographs by showcasing the product from different angles and in various lighting conditions.

They are particularly useful for observing details, reflections, and light effects before making your choice.

ShinyBall products are intended as decorative and collectible items based on the Pokémon universe.

Before ordering a gift, check the chosen model, the contents of the box, and the delivery times indicated on this page.

Contact our after-sales service at contact@shinyball.shop indicating your order number and describing the problem you encountered in detail.

When helpful, attach photographs or a short video to allow our team to examine the situation.

Before shipping a product back, contact our team at contact@shinyball.shop indicating your order number and the reason for your request.

Our customer service will review your situation and send you the procedure to follow. Do not send any packages before receiving these instructions.

Unless otherwise communicated by our customer service, the product must be returned complete, unused, with its accessories, and in its original packaging.

The product is inspected upon receipt before the return request processing is finalized.

Contact our customer service team indicating your order number.

Attach clear photos of the received product, its packaging, and the parcel label. These items are required for our team to examine your request and advise you on the next steps.

Send an email to contact@shinyball.shop with your order number as well as photos of the item, the packaging, and the parcel label.

Our team will verify the information and indicate the appropriate procedure.

The ShinyBall after-sales service is available 7 days a week via email at:

contact@shinyball.shop

To facilitate the processing of your request, include your order number and, if possible, use the email address provided at the time of purchase.

Include your name, order number, and a precise description of your request.

For issues regarding a product or a package, also attach clear photographs. This helps our team better understand the situation and process your request more efficiently.

Payments offered on ShinyBall are processed through secure payment solutions.

The currently available payment methods are displayed directly at the time of order checkout.

Available payment methods can be viewed directly during checkout.

Only the options actually displayed at the time of your order can be selected.

When a promotional code is offered, enter it in the designated field during checkout.

Check that the code is spelled correctly and that the terms of the offer are met before confirming your payment.

Conditions may vary depending on the current offer. When multiple benefits cannot be combined, the shopping cart or payment page will indicate this.

Always consult the conditions associated with the code or promotion used.